Find answers to common questions below. Can't find what you need? Contact our support team at support@divastreet.co.uk.

Getting Started

Do I need to be a certain age to use the Platform?

Yes. You must be at least 18 years old to register for or use DivaStreet or DivaGirl. We verify age at registration and may carry out additional checks on adult content and listings.

Is registration free?

Yes, creating an account is free. Certain features — such as featured listings, premium profiles, or subscriptions — are optional paid upgrades.

How do I verify my account?

Go to Account Settings > Account verification and follow the on-screen steps. Verification helps build trust with other users and may be required before certain listings, such as adult services, can be published.

Account & Profile

How do I change my password or email address?

Go to Account Settings, then select User password or Email address to update your details.

How do I control who can see my profile?

Visit Account Settings > Privacy to manage who can view your profile, contact you, and see your activity.

How do I delete my account?

Go to Account Settings > Delete account. This will permanently remove your profile and listings. See our Privacy Policy for details on what data we retain, and for how long, after deletion.

Posting a Listing

What can I advertise on the Platform?

You can post listings across our classifieds, dating, and adult services categories, provided your listing complies with our Terms of Use. All listings are reviewed before or shortly after publishing.

Why was my listing rejected or removed?

Listings are moderated against our content standards and applicable law. Common reasons include missing verification, prohibited content, or a suspected policy breach. If your listing was removed and you believe this was a mistake, contact support@divastreet.co.uk.

Can someone else post a listing on my behalf?

Only with your express, verifiable authorisation. We do not allow listings, especially in the dating and adult services categories, to be controlled or managed by a third party in a way that could indicate coercion or exploitation — see Section 4 of our Terms of Use.

Staying Safe

What should I do before meeting someone from the Platform?

• Chat within the Platform first, and be cautious of anyone who rushes to move the conversation elsewhere.
• Meet in a public place for a first meeting, and tell a friend or family member where you're going.
• Arrange your own transport, and keep your phone charged.
• Never send money, gift cards, or financial information to someone you haven't met and don't fully trust.
• Trust your instincts — if something feels wrong, it's okay to leave or end contact.

How do I report a suspicious profile, listing, or message?

Use the "Report" option available on every profile, listing, and message. Reports involving suspected minors, exploitation, or illegal activity are prioritised and reviewed as a matter of urgency. If you believe someone is in immediate danger, contact emergency services first.

What happens after I submit a report?

Our moderation team reviews every report. Depending on the outcome, we may remove content, suspend or terminate an account, or, where required, report the matter to law enforcement.

Payments & Wallet

How does the wallet system work?

You can add funds to your in-platform wallet to pay for premium features, such as featured listings or subscriptions. Go to Wallet in your account menu to top up or view your balance and transaction history.

Can I get a refund?

Digital features are generally non-refundable once activated, except where required by law. If you believe you've been charged in error, contact support@divastreet.co.uk and we'll look into it.

Is my payment information secure?

Yes. Payments are handled by trusted third-party payment processors. We do not store your full card details on our own servers — see our Privacy Policy for more detail.

Privacy & Data

How do I control cookies?

You can accept or manage cookies via the cookie banner shown on your first visit, and through your browser settings at any time. Full detail is in our Cookies Policy.

How do I request a copy of my data, or ask you to delete it?

Email privacy@divastreet.co.uk with your request. We'll respond within one month, in line with UK GDPR. Full detail on your rights is in our Privacy Policy.

Still Need Help?

Our support team is here to help with anything not covered above. Contact us at support@divastreet.co.uk and we'll get back to you as soon as we can.